[Retell AI x Poku] Human-in-the-Loop Tools for your Conversational AI Agents

You can enable your Retell agent to ask a human for help mid-conversation via SMS.

You can imagine this is especially useful if your agent is dealing with:

• Price quotes & discounts: prevent the agent from guessing numbers it shouldn’t.

• Negotiations & approvals: let a human set boundaries or green-light the next step.

• Edge-case questions: route tricky questions to a human -- fast

• Warm transfer confirmation - confirm there is a human available before transferring the call

Watch the 5 minute demo & tutorial video below:

Navigate to the Poku Human Intervention tab and follow the detailed instructions.

Book a call with us here if you need help with setup.