Enable Your Vapi Agent to Ask for Human Help Mid-Conversation

With Poku, your Vapi agent can send real-time SMS messages to a human when it hits a tricky moment—so it never has to guess, stall, or fumble the conversation.

This is especially powerful when your agent encounters:

💸 Price Quotes & Discounts
Prevent your agent from making up numbers. Route pricing questions to a human instantly.

🤝 Negotiations & Approvals
Let a human set boundaries or approve the next step—without breaking the flow.

❓ Edge-Case Questions
When your agent isn’t sure, it can ask a real person instead of hallucinating an answer.

📞 Warm Transfer Confirmation
Before transferring the call, your agent can confirm a human is available to take over—no more dead ends.

🎥 Watch the 5-Minute Demo & Tutorial
See how it works and set it up for your Vapi agent in minutes:

Navigate to the Poku Human Intervention tab and follow the detailed instructions.

Book a call with us here if you need help with setup.