Human in the Loop Tools

AI agents are getting smarter—but they’re still not perfect. Sometimes they hit a gray area, stumble on an edge case, or run into a moment that simply requires human judgment. That’s where Poku comes in.

Poku’s human-in-the-loop tools give your AI agent a lifeline. With just a few minutes of setup, you can equip your agent to ask for help mid-conversation, contact a human via SMS in real-time, and resume the interaction with confidence.

How It Works

1. You build your AI agent using platforms like n8n, Retell AI, Vapi, or any system that supports MCP client access or custom API tool calls.

2. Your agent encounters a moment it can’t (or shouldn’t) handle alone—like an unclear customer question or a pricing exception.

3. Using a Poku tool call, your agent reaches out to a human manager via our MCP or API server. The agent sends a question or request for approval, and the human responds in real-time.

4. The AI agent picks up right where it left off, continuing the conversation with human-vetted accuracy.

What You Can Unlock with Poku

💡 Edge Case Questions
When your agent doesn’t know the answer, it doesn’t have to guess—it can ask a human instantly.

💼 High-Value Business Opportunities
Qualify leads automatically, then route to your sales team when something high-stakes comes up.

🔒 Pricing & Discount Requests
Let your AI agent run discounts by a manager for approval in seconds.

⚖️ Gray Area Scenarios
Your agent can flag borderline or policy-exception situations for human review.

📞 Confirm Warm Transfers
Before transferring a call, your agent can check if a human is actually available—no more dead handoffs.

Watch the demo video below to see some of these use cases in action:

Works Across Voice, SMS, and More

Poku integrates with any AI agent that can issue MCP tool calls—including text and voice agents. That means our tools aren’t just for customer conversations. They’re useful in any automated workflow where human input may be needed mid-process.

Ready to Test It?

If you're building AI agents for customer support, lead qualification, or operations, Poku gives your system the missing safety net. Let your agent do more—without risking a broken experience when things get complicated.

Navigate to the Poku Human Intervention tab and follow the detailed instructions.

📺 Vapi setup tutorial

📺 Retell setup tutorial

📞 Book a call with us here if you need help with setup.